Returns & Refunds

Returns

We hope you will be completely satisfied with any product purchased from us. However, if you would like to withdraw from the purchase of your digital product you can do so by requesting a return within 14 days of purchase once you have not downloaded or begun using the product/service.

Refunds of downloaded products or after commencement of a digital course may be granted under the following circumstances:

• The digital product is faulty or not as described
  
• The product was not delivered or accessible after purchase.
  

If you believe you qualify for a refund, contact us at training@dogstrust.ie with your order details and a description of the issue.

We cannot issue refunds for:

• Change of mind once the digital product is downloaded or accessed.
  
• User error
  

Refunds

All refunds will be processed in accordance with our returns policy.

Return requests will be checked by a member of our team and if applicable, an email will be sent confirming the refund.

After you have received the refund email, please allow 7—10 business days for the refund to be credited to your account.